Hi there! We’d love to help you resolve your issue. Please help us serve you by painting a complete picture of the situation. Select your request type/subtype and then complete the form. If a field is not applicable, then enter “N/A,” today’s date, or “0.00.”
Not sure what type of request to select? Review the Request Types sidebar to find the type that best matches your situation, or select Other and we’ll contact you if we have any more questions concerning your request.
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Click to read descriptions, processing times, examples, and more!
Charge owner – Add a bill or invoice to the owner/property.
Charge tenant – Add a charge to the tenant ledger.
Charge bill to tenant – Charge an existing bill to the tenant, so the tenant will reimburse the property/owner for the expense.
Reverse tenant charge – Remove an unpaid charge from the tenant ledger. If the charge has been paid, we generally recommend submitting an Issue Credit > Tenant (general) or Issue Credit > Tenant (apply to specific charge or GL) request.
Reverse owner/property bill – Remove an owner/property invoice from the owner statement. Often requested for duplicate or invalid bills.
Edit bill – Change the details of an existing bill, such as the amount/vendor/property.
Adjust previous cancellation – Change the details of a previously completed owner/property cancellation
Cancellation (ASAP)– Cancel an owner and/or property. Often used when a property is sold or when an owner cancels management. The management company has completed its cancellation-related tasks, and ProfitCoach will complete the cancellation as soon as possible.
Cancellation (future date)– Cancel an owner and/or property in the future. The management company may or may not have completed its cancellation-related tasks, and ProfitCoach will wait to start the cancellation process until after the requested date.
Tenant (general) – Credit the tenant, which will generally apply to any unpaid charges or prepaid rent.
Tenant (apply to specific charge or GL) – Credit the tenant for a specific charge or reason.
Owner – Credit the owner. Please note, an owner credit will not appear on the owner statement, but it will lower the amount due on the same GL.
Late fee – Credit the most recent late fee on the tenant ledger. Please note if the late fee credit should to apply to multiple late fees or other related charges (notice to pay or quit, stacked late fees, etc.)
Free month of management – Credit the owner for future months of management. Please note, an owner credit will not appear on the owner statement, but it will lower the amount due on future charges.
Hold payments – Do not disburse property’s profits to owner during standard owner distribution. Often used when saving funds for an upcoming invoice, future cancellation, or large negative balance. Hold payments will remain in place until a requested date, triggering event, or an additional request to remove the hold.
Early/additional disbursement – Issue property’s profits to the owner outside of standard owner distribution. Often used if payments have not been received recently (late rent, hold payment, missing banking info, etc.) or if the owner has made a special request for early payment.
Refund management fee – Refund management fee to the owner/property. Often requested for promos, concessions, duplicate, or overpaid management fees.
Refund vendor bill that was charged to owner – Refund an owner/property for a paid vendor bill. If the vendor is covering the cost, then the management company may need to request a refund from the vendor.
Refund vendor bill that was charged to tenant – Refund a tenant for a paid vendor bill. If the vendor is covering the cost, then the management company may need to request a refund from the vendor.